Returns & Refunds Policy

We want you to love your print, and take care to ensure it arrives in perfect condition. This policy explains what to do if your order arrives damaged or incorrect, and your rights if you change your mind about a purchase.

Returns and your right to cancel

If you are a consumer purchasing online within the European Union, you generally have the right to cancel your order within 14 days of receiving it, without having to give a reason.

To exercise your right to cancel, please email prints@christo.photo within 14 days of receiving your order and clearly state that you wish to cancel your purchase.

After notifying us, you must return the print without undue delay and no later than 14 days after notifying us of your cancellation.

Returns should be sent to:

Christo van Gemert
77 Inis Clair
Ennis
County Clare
V95 AKF1
Republic of Ireland

Please package the print carefully to protect it during transit.

You are responsible for the direct cost of returning an unwanted item. We do not provide prepaid or automated return shipping labels.

We recommend using a suitable postal or courier service and retaining proof of postage until your refund has been completed.

Refunds for cancelled orders

Once we receive the returned item, we will process the refund to your original payment method.

Where the statutory right to cancel applies, your refund will include the price paid for the item and the cost of our least expensive standard delivery option available for your order.

If you selected a more expensive delivery method, such as express delivery, any additional delivery charge above the standard delivery cost is not refundable.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

You are entitled to inspect a print in the same way that you reasonably could before purchasing it in person. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the print.

Once a refund has been issued, your bank or payment provider may require additional time to process it.

Damaged, defective or incorrect orders

Please inspect your order as soon as possible after delivery.

If your print arrives damaged, defective, or you receive an item that you did not order, please contact prints@christo.photo as soon as reasonably possible.

We may ask you to provide photographs showing the damage or defect, including photographs of the packaging where appropriate. This helps us assess the problem and, in cases of shipping damage, make a claim with the delivery provider.

Where goods are faulty, damaged in transit or otherwise do not conform to your order, your statutory consumer rights apply.

Depending on the circumstances, we will arrange an appropriate remedy, which may include replacing the print at no additional cost or providing a refund. Where a return or replacement is required because the goods are faulty, damaged or incorrect, we will cover the necessary shipping costs.

Made-to-order and personalised prints

All prints sold through this shop are produced in-house – not outsourced to a third-party. A print being produced on demand does not, by itself, affect your statutory cancellation rights.

However, the statutory right to cancel may not apply where a print has been made specifically to your individual specifications or has been clearly personalised for you.

Where an order falls within this exception, this will be made clear before purchase where applicable.

This exception does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

Exchanges

We do not operate a separate exchange programme.

If you wish to purchase a different standard print or size, you may return an eligible item in accordance with the cancellation and returns procedure above and place a new order separately.

Your statutory rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer law, including the Consumer Rights Act 2022 and applicable European Union consumer-protection legislation.

For questions about a return, refund or damaged order, contact prints@christo.photo.